Cohesive

Terms & Conditions

1. Subscription Model

Cohesive AI operates on a recurring subscription basis. By paying the onboarding fee, you agree to maintain an active subscription for at least the first billing cycle. While not required, we typically recommend clients remain subscribed for a minimum of three (3) months, as results (including booked meetings and closed jobs) often materialize within a 2–3 month window.

After the initial subscription period begins, your subscription will continue on a recurring basis and automatically renew on the same calendar day on the renewal month (e.g., if you signed up on the 10th, you will be billed on the 10th).

2. Client Authorization for Outreach

By engaging Cohesive AI's services, you expressly authorize Cohesive AI to act on your behalf in conducting outbound outreach to prospective customers, including but not limited to email communications, follow-ups, and related campaign activities.

You acknowledge and agree that:

  • Cohesive AI may contact prospects using messaging, domains, and infrastructure managed by Cohesive AI.
  • Outreach may be conducted under your brand or on your behalf.
  • You are responsible for ensuring that such outreach aligns with your business practices and any applicable laws or regulations.

Cohesive AI will make reasonable efforts to ensure outreach is professional and aligned with your service offering, but does not guarantee specific outcomes.

3. Email Infrastructure & Domains

Cohesive AI may purchase and manage alternative email domains and related infrastructure on behalf of the client for the purpose of running outbound email campaigns. These domains and accounts are used to support deliverability and campaign performance.

Ownership and management of such domains remain with Cohesive AI unless otherwise explicitly agreed in writing.

4. Cancellation Policy

You may cancel your subscription at any time. Cancellation requests must be submitted via email to support@getcohesiveai.com prior to your next billing date to avoid charges for the upcoming billing cycle.

If cancellation is requested after a payment has been processed, the subscription will remain active until the end of the current billing period. Cohesive AI reserves the right to collect or attempt to charge any outstanding or overdue invoices prior to completing cancellation.

5. Refunds

All payments are non-refundable. Once a payment has been processed, no full or partial refunds, credits, or prorated reimbursements will be issued.

6. Acceptance

By submitting payment, you acknowledge and agree to these Terms & Conditions. You confirm that you are authorized to make this purchase on behalf of your business and understand the subscription structure, outreach authorization, and cancellation policy.